Payment & Delivery

• On-line by Credit Card (Oneytrust secured payment). See our Security commitments. Visa, Mastercard, American Express...
• In 3 times without charge, by credit card, and spread your payment over 3 consecutive months.
• On-line by Paypal : if you have a Paypal account, you can make purchases on our website by entering only your email address and Paypal password.
• Settlement upon reception: delivery known as “Payment On Delivery” (POD), for mainland France and Monaco only.
• A deposit equivalent to 35 % of the order's price is required, plus 30€ of fees, to be settled online by bank card. The balance is paid upon reception by cheque.
• By bank transfer.
• Payment by cheque to the order of i-diamants. For big amounts, a settlement by bank transfer or by “bank cheque” may be required.

For these 6 options of payment, the "satisfied or refunded" 30 days guarantee applies.

Delivery time

These delivery times are from the date of validation of the order subject to availability and will be confirmed at the time of order.

•     Diamond only : +/- 2 weeks for the routing and/or the sealing of the diamond (HRD, IGI).
•     Jewel : +/- 3 weeks (Manufacturing + Delivery).
•     Custom jewelry: +/- 4 weeks but it depends on your personalized request because it can vary according to the complexity of the piece to be made.

Our jewels are not standard jewels: they are traditional French handmade. See quality charter. We inform you by e-mail of the day of the expedition of the order.

100% guaranteed delivery

The package is insured up to the value of the diamond and/or jewel delivered.

Free deliveries methods of your choice

2 options of shipments: by Post Office in declared value (insured and secured  and by private courier (Chronopost).

You can specify your preference of delivery mode during the online order process.

Shipping costs are charged to i-diamants for the "France / Monaco" zone. Shipping costs are free for the "EU and Dom / Tom" zone and are 50€ for the "Rest of the World" zone.

Declared Value is the delivery option recommended by i-diamants. This delivery method was originally created for jewelers. It has been working for a long time in a very reliable, secure and insured way. The Declared Value allows an online tracking of the parcel, a delivery only against signature to the addressee or his proxy, an indemnity of 100% of the value of the contents in case of loss or theft of the parcel. The delivery time is from 3 to 5 days depending on the place of delivery in France / Monaco and from 1 to 2 weeks for EU and DOM / TOM. The other advantage of this method of delivery is that if you are not there at the time of delivery, a collection slip is left in your mailbox and you can go and collect the parcel at your nearest post office, provided with the slip and your identity card.

Package sent in complete confidentiality

The parcel is sent in complete confidentiality (no apparent mention of i-diamants and the nature of the product). Only the name of the company will be mentioned "ID De Hantsetters SARL".

Delivered with case and certificate

The certificate holds the necessary information on which to rely when you are not a professional. The certificate protects you from arbitrariness, protects you from ignorance and therefore from possible deception.

We only offer diamonds with a certificate of authenticity and quality issued by one of the 3 most prestigious and internationally recognized laboratories: GIA, HRD and IGI.

European Union citizens – Private individuals: the VAT is owed and added to the invoice, All Taxes Included price.

The current France rate is applied (20.0%).

Citizens who are not part of the European Community: exempt of VAT, the billed price is Tax Free. A tax deduction form is provided for deliveries carried out in France to travellers residing out of the European Community. Address your local customs authority in order to find out about possible importation taxes you may have to pay.

30 day money back guarantee

i-diamants' commitment does not end with the delivery. Any item may be returned or exchanged within 30 days of shipment, no questions asked.

Refund guarantee in case of return within 30 days of receipt of goods. This compares to the 14 days of the legal right of withdrawal (*).

The 30-day "satisfied or reimbursed" guarantee offers you a guarantee that applies to those who place an order by internet (without presentation before purchase).

The legal right of withdrawal, as well as our 30-day guarantee, their scope and conditions of application, are explained in our General Terms and Conditions of Sale.

Free sizing

The resizing and the associated expenses (reshipment of the jewel) are offered on all our solitaires, rings and wedding rings within a period of 30 days for all the errors of turn of finger of a maximum of 2 numbers of ring (for example, the resizing of a ring of the 50 to 52 is possible as well as the resizing of a ring of the 50 to 48, whereas the resizing of a ring of the 50 to 53 or of the 50 to 47 will be under the condition that that is technically possible without deforming the aesthetics of the jewel or to weaken it).

Consult our General Conditions of Sale 

To contact customer service: + 33 (04) 22 45 08 70 (non-surcharged number) - our advisers are available Monday to Friday from 9:00 a.m. to 6:00 p.m.